Ardli Firdlaus

APPLICATION SUPPORT engineer

• Troubleshoot and solve ticket regarding product & service issue for customers.
• Answered product & service queries, offered solution & information based on the customers requirement & enviroment.
• Discuss & collaborate on daily basis with internal team ranging from R&D, Management, regarding issues with product & services to provide best solution for the customer.
• Weekly reporting to management.

APPLICATION CONSULTANT

• Maintain Existing Software Applications.
• Develop New Feature depend on client's need.
• Provide Live Support.
• Train Customers and Staff.
• Daily reporting to management.

Data Migration Analyst

• Work with foreign partners in validate for data migration base on parameter from Customer.
• Develop best practice, processes, and standards for effectively carrying out data migration activities.
• Perform migration and testing of static data and transaction data.
• Perform data migration audit, reconciliation and exception reporting.

Data Entry (Part Time)

• Entering customer and account data from source documents within time limits.
• Compiling, verifying accuracy and sorting information to prepare source data for computer entry.
• Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.

System Implementor

• Doing installation, configuration and integration of implemented solution.
• Create technical documentation related on project (Architecture Doc, Tech Spec Doc, System Operational Doc).
• Work together with other unit in project.
• Support on technical aspect in project.

Project Management Officer

• Supporting PM, Timeline Estimation.
• Create Technical Document, Project Reporting.
• Monitoring engineer on site.

Junior IT PM

• Explain to the customer about the flow of a system.
• Checking system, error handling.
• Assessment new or change requirement.
• Define functional specification for the application to fulfill the business requirement.
• Analyze and understanding of how to interpret Customer business needs and translate them into application and operational requirement.
• Collaborate with technical team on order to deliver high quality product with appropriate functionality.
• Create Timeline Estimation.
• Preparation for Unit Testing, SIT, UAT and Regression Testing (Create Test Plan, test scenario include positive and negative flow, test data, sign off, closure and all related document).
• Execute testing for Unit Testing, SIT, UAT and BAST.
• To create user stories, uses cases, process flows, wireframes, and data mapping, FSD (Functional Specification Design), Flowcharts, UMLs, Training materials, etc.

Administrator Officer

• Create some authentication document.
• Send letters on behalf of the company to other parties.
• Monitoring some workers.

Operator

• Operate and setting multiple machines.
• Checking product and separate NG product.
• Target achievement.

Bachelor of Computer System

GPA: 3.65 of 4.00